Show gratitude

are important

show professionalism

Showing she knows what to do now.

Taking responsibility for her error.

Both of the above choices are correct.

to control her feelings when she receives the unexpected feedback

because she doesn't know what to do

took responsibility for her action.

made an excuse for her action.

blamed someone else.

Rub her hands harder under the running water.

Start again.

Use more soap for more lather.

looked angry.

paused and took a breath.

dried her hands.

clarifiying

getting upset

being defensive