HRCA 1191 - Interpersonal Communications (202540-40790, 43061) Grefiel
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Mary is talking about her upcoming hip surgery and struggling with the decision, mentioning concerns about recovery time. What is the most empathetic comment you could make to acknowledge her struggle?
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A client begins sharing concerns, and the HCA must choose a response that ensures the client feels comfortable continuing. Which response is likely to discourage the client from sharing further?
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An HCA is conversing with an anxious client about upcoming treatment. Which approach best supports effective communication in this context?
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While talking with a client about their health concerns, sudden loud noises disrupt the conversation. The client appears distracted and seems to lose focus. What should the HCA do to ensure effective communication?
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A client displays nonverbal cues of discomfort, like crossing their arms and avoiding eye contact, yet verbally denies feeling pain. What approach would allow you to address their discomfort without making them feel pressured to disclose more than they are comfortable with?
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Mr. Robinson, who has hearing loss, appears disengaged during group activities, often looking away or missing instructions. The HCA needs to find a way to help him feel included and engaged. How can the HCA help?
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You are organizing a group activity for clients and wish to incorporate humour to create a relaxed, inclusive atmosphere. What guidelines should you follow to ensure the humour is appropriate for everyone?
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David, an HCA, is working with a client who refuses to use a walker and wants to walk independently. Which conflict resolution approach can ensure both safety and empowerment?
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While discussing treatment options, a patient says, "I feel like I'm just a number here. No one cares." What is the best way to respond to validate their feelings?
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A coworker frequently relies on you to stay late to complete their unfinished tasks, impacting your time. You wish to set a boundary that emphasizes your respect for teamwork but also your need for a balanced schedule. How should you respond assertively?
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