Mrs. Lee expresses fear about an upcoming procedure, saying, “I’m scared something will go wrong,” and looks visibly anxious. The HCA needs to support her emotionally by acknowledging her feelings. How should the HCA respond?

Question

Answer

"Don’t worry; the doctors know what they are doing."

Answer

"It’s routine; nothing will go wrong."

Answer

"You shouldn’t be scared; everything will be fine."

Answer

"I understand your fear. Can you tell me more about your concerns?"

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Mrs. Lee expresses fear about an upcoming procedure, saying, “I’m scared somethi...

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