A client frequently makes sarcastic comments about the care they receive, leaving you feeling disrespected. You want to address the comments in a way that promotes respect while also understanding the client’s concerns. What is the best assertive response?

Question

Answer

Immediately report the client’s behavior to a supervisor.

Answer

Respond with similar sarcasm to show you understand their tone.

Answer

Ignore the comments and continue your tasks.

Answer

"I feel disrespected when sarcasm is used. Could we talk openly about your concerns?"

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A client frequently makes sarcastic comments about the care they receive, leavin...

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