“Make sure you have your phone and computer out

during the conversation. You don’t want to let your other responsibilities

slide just because this one employee needs to talk.”

“Focus only on what is being said verbally. Even

if they seem uncomfortable or look sad, don’t be distracted by this.”

“Maintain eye contact, but don’t

sit there and stare at the employee. You want to carry on like a normal

person.”

“Reserve judgement no matter what they share

with you. Hear them out and listen without jumping to conclusions.”

“Try to empathize with the feelings that the

employee says with you and acknowledge their feelings and emotions.”

“If you need to be critical then be

critical.”

“Make sure you understand what they are saying

to you. Don’t hesitate to ask questions to clarify what they are saying or to

make sure you have interpreted what they said correctly.”

“Just sit there quietly and let them say their

piece. Don’t respond or say anything at all until it seems they are completely finished talking.”