HRCA 1191 - Interpersonal Communications (202540-40790, 43061) Grefiel
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A client discusses concerns, but the HCA notices preoccupation. What should the Health Care Assistant do first?
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A client values their independence and avoids asking for help. The HCA wants to assist when necessary but also respects the client’s preference for autonomy. What is the most respectful approach?
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Two clients frequently argue in the common area, disturbing others. Which strategy would be most effective for resolving the issue?
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While conversing with a client, they unexpectedly become silent and avoid eye contact. How might silence be used effectively to support the client’s needs at this moment?
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A client, visibly shaken, begins sharing a recent traumatic event with the HCA. The HCA wants to ensure the client feels supported and understood without judgment. Which approach best demonstrates empathy in this situation?
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A senior nurse instructs John, an HCA, to reuse gloves to save time. How should John manage this conflict effectively?
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While assisting a client, an HCA must demonstrate attentiveness to make the client feel heard and respected. Which action best shows good attending behaviour in this situation?
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Mrs. Kline expresses discomfort with cultural differences among the staff and appears hesitant to accept help. The HCA needs to address her feelings respectfully to understand her perspective. How should the HCA respond?
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After spending the day with a close friend, they compliment you on your new outfit. You feel confident and want to respond assertively, showing appreciation without downplaying yourself. Which response would be most assertive?
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A patient rolls their eyes, sighs loudly, and mutters under their breath when asked about their comfort, saying, "I guess I'll just have to wait like usual." Which communication style does this represent?
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