HRCA 1191 - Interpersonal Communications (202540-40790, 43061) Grefiel
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A client expresses frustration, feeling that their needs are being overlooked because staff are occupied with other tasks. What is the primary trigger for this conflict?
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Mrs. Lee expresses fear about an upcoming procedure, saying, “I’m scared something will go wrong,” and looks visibly anxious. The HCA needs to support her emotionally by acknowledging her feelings. How should the HCA respond?
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A colleague becomes defensive when asked to explain a mistake that affected workflow. How should you respond to maintain a constructive conversation?
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A client frequently makes sarcastic comments about the care they receive, leaving you feeling disrespected. You want to address the comments in a way that promotes respect while also understanding the client’s concerns. What is the best assertive response?
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A client feels their care plan doesn’t reflect their preferences and expresses frustration. The HCA should involve them in their care while respecting professional limitations. What is the best response?
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A client expresses frustration about organizing meetings, hinting that they feel overwhelmed by the responsibility. What is the most appropriate way to acknowledge their feelings?
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A supervisor criticizes your report, suggesting it could be more organized. What is the most appropriate Fogging response?
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Mrs. White, who had a stroke, expresses feelings of worthlessness, saying, “I’m useless since the stroke,” as she struggles with dressing herself. The HCA should provide compassionate support to encourage her during this challenging time. How should the HCA respond?
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A client expresses frustration with their physical therapy exercises, saying, "These exercises are pointless, and I hate doing them." How should you respond?
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A client confides in you about feeling isolated and disconnected from their family. What is the best way to show empathy and support?
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