If you know that a patient is receiving poor

care, you should let your supervisor know immediately, regardless of the

consequences to another employee

all of the following guidelines would most

likely help HCP improve their communications with patients and achieve a more

effective helping relationship except 

Use appropriate facial expressions and body gestures to indicate that

you are paying attention to what the patient is saying

Indicate what an incorrect behavior is

when you deal with infant age:

Before implementing change, a pilot study with a small group of nurses should be conducted in order to test the feasibility of using SBAR during shift handoffs

To deal with demanding patients effectively be

defensive and seek support from peers

Communication is a solitary interaction through messages

Children who primarily responds to nonverbal

communication is :

Ethics relates to questions of right or wrong, honesty, accuracy of information and integrity

To be assertive you will use the following

skills except: