Observation of consumer activities and actions

Conducting a survey by asking consumers questions

Mounting an experiment to assess cause and effect between two variables

Searching the internet for data sources

gaining an understanding of an organisation's competitors through data collected from a range of publicly-available sources.

a formalised set of procedures for generating, analysing, storing and distributing information to marketing decision-makers.

information gathered from sources within the company to evaluate marketing performance.

an interview conducted by a trained moderator among a small group of respondents.

Industry publications

Journals, books, databases

Personally administered questionnaires

Government publications

Marketing research help marketers solve problems

Marketing research involves the collection of information

Marketing research should be carried out by an external supplier

Marketing research improves marketing decision-making

Marketing research is a systematic and objective process

Marketing research helps marketers identify opportunities

Marketing research includes the analysis of information

Public

Experiential

Personal

Commercial

Opinion leader

Laggard

Internal motivator

Disposer

Cognition

Affect

Behaviour

Self-actualisation

Deciders and influencers

Initiators and influencers

Gatekeepers, influencers, deciders and users

Influencers and users

High involvement

Public involvement

Under involvement

Low involvement

Intermediary

Supplier

Competitor

Public