1.1 A software company is developing a customer relationship management (CRM) system for a large retail chain. The stakeholders include sales representatives, marketing teams, IT staff, and executives. During the initial phase, the project team is tasked with gathering the system requirements. What are the key steps involved in the requirements engineering process for this CRM system, and how would you ensure that the requirements gathered meet the needs of all stakeholders? Discuss the techniques you would use for eliciting, analyzing, and validating the requirements.(10)

Hint: Be as creative as you can be, provide detailed and comprehensive explanation/ justification. Use examples, scenarios, etc. to enhance your discussion.