While on duty, an HCA is approached by a client's family member who is visibly upset and asks the HCA to intervene in a family dispute involving the client. The HCA wants to maintain a good relationship with the family but also recognizes the importance of focusing on the client’s care. What is the most appropriate action for the HCA to take in this situation?

Question

Answer

Engage in the conversation and offer solutions to help resolve the family dispute, showing concern for the family's well-being.

Answer

Take sides with the family member, especially if it seems to benefit the client, to help deescalate the conflict.

Answer

Politely decline to get involved in the dispute, explaining that it is not within their role to mediate family conflicts, and focus on the client's care.

Answer

Share personal opinions with the family member to provide support and potentially influence the outcome of the dispute.

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While on duty, an HCA is approached by a client's family member who is visibly u...

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