Kate Austin is a lecturer at NWU, during her

performance appraisal meeting with her manager, she is informed of a complaint

against her from one of her students. 

The student has complained that Kate does not reply to any of his emails

and this is not fulfilling her role as a lecturer.  On hearing this, Kate immediately asks for

evidence to support the complaint.  Her

manager is unable to present any.  Which

component of the performance management process did Kate’s manager overlook in

the above scenario?