An HCA is assisting a patient with aphasia, and their attempts to communicate are becoming increasingly frustrating for both parties. What is the most appropriate action the HCA should take when communication becomes difficult and overwhelming?

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Answer

Insist on continuing the conversation until the patient fully understands.

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Immediately bring in another person to help interpret.

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Ask the patient if they would prefer to pause the conversation and revisit it later, giving both the patient and the HCA a chance to relax and reduce frustration.

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Stop all attempts at communication to prevent further frustration, leaving the patient to process things on their own.

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An HCA is assisting a patient with aphasia, and their attempts to communicate ar...

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