Suppose Shein aims to measure customer loyalty and improve repurchase rates. Which one of the following performance measures should the field sales team focus on to track customer loyalty effectively?

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Consider the number of customers who accessed product size guides and left positive reviews on the website.

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Investigate the number of product return complaints submitted via live chat and the percentage of customer queries resolved during the first interaction.

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Evaluate the number of successful "invite-a-friend" referrals through the Shein app.

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Analyse the number of daily sales targets achieved by regional warehouse teams and the percentage of repeat website visits that resulted in purchases.

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Suppose Shein aims to measure customer loyalty and improve repurchase rates. Whi...

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