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The case study states that “Large South African retailers whose centralised dis...

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The case study states

that “Large South African retailers whose centralised distribution centres are

unable to handle end-user customer deliveries are also opting for smaller dark

stores in industrial locations near suburban areas. In support, delivery

companies are expanding their service offering too. Uber, for example, is now

delivering a range of items, not only food takeaways.”

Which one of the following would form part of

the transition phase of the outsourcing decision that the dark store is about

to take?

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