Affective Hospitality II FS25
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Match the sentences with the Cognitive regulation strategies.
- I think that the situation also has its positive sides.
I think that it hasn't been too bad compared to
other things
.I think of something nice instead of what has
happened
.- I often think that what I have experienced is the worst that can happen to a persons.
- I want to understand why I feel the way I do about what I have experienced.
- I think that I cannot change anything about it.
I think about the mistakes I have made in this
matter
.- I think about how to change the situation.
I think about the mistakes others have made in
this matter
.
Read the following scenario.
You work in service in a hotel. You and a coworker got into a heated argument about the best way to complete a task and you have not yet been able to resolved the issue. You are about to work an important banquet with this colleague.
What do you think? What cognitive strategy is it?
- You think that this evening will turn into a nightmare.
- You think that it your coworker always thinks he knows everything better.
- You think how you can make this banquet a success despite everything.
- You often have to work in difficult situations and you think that you can learn from this situation.
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