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An employee of a fellow manager at your company has been struggling recently at work. The employee has asked the manager (Rory) to talk about it with him. Rory knows it is important to handle this conversation well. She has asked a number of other managers at your company for some tips on how best to handle this conversation. She has received a lot of suggestions that she then asks for your thoughts on. Based on what you know about active listening best practices , select which of the suggestions below would you encourage Rory to use
Identify the
Your employee is extremely motivated in their job, yet they are not performing. Based on the performance "equation," this is likely due to either their _________A___________ or the _________B__________ negatively impacting their performance. (
Name communication (worth a ½ point each):
As a manager you are in constant communication with your team for a variety of purposes. Based on the scenario presented, determine which communication channel is most appropriate (worth a ½ point)
It is time for you to conduct the annual performance review for your team. It is complicated process because it involves input from clients, peers, and of course, yourself as the manager. It is an important part of each employee’s permanent file as they determine bonuses at the end of the year and they are used in promotional decisions. Should you write up a document with the evaluations or just talk to your team in your office?
You are a manager at a major athletic-wear corporation. Your employees are extremely upset and stressed because of a global economic uncertainty. They are constantly being inundated with information not only from the company regarding the changes being put in place, but from social media and news sources about the potential of a recession. There has been information sent by the company that has been misconstrued as it has worked its way from peer to peer regarding their job security. On top of that, with the shift of working from home to save on office costs, you know that many are struggling now to balance childcare responsibilities with their work responsibilities, often trying to do take on both work and parenting at the same time. Despite some changes you know the organization is going to have to make, you instead only share with them that everything will be fine and they just need to keep up the work that they are presently doing.
What barriers to effective communication are taking place in the above scenario? (Select all that apply)
(Hint. There are five)
You have recently been promoted to a management role and are noticing that there does not appear to be a strong bond – or cohesiveness – among your team. You want to address this by building a more cohesive team. You go to two of your peers to get their advice on how to do this. Who should you listen to if you want to successfully build a more cohesive team?
Identify the group “quality” at play in the following scenario:
The Pawnee Parks and Rec department are working on brainstorming for an event to follow up their very successful Harvest Festival they organized last month. Tom feels that there really isn’t a reason to put in much effort to think of an event because he knows that if it fails it won’t reflect directly on him.
This example most likely demonstrates:
Indicate whether the following statement is true or false regarding group and individual decision-making:
If you are in a time crunch, it is better to make decisions in a group so that you will
Identify the group “quality” at play in the following scenario:
Gladiators in Suits Inc. – a Public Relations firm – has a small, but mighty team of agents. They are very connected with one another have very high levels of camaraderie between them. They share a moral bond and a sense of purpose.
This example most likely demonstrates:
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