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BUSN 245 01, 2024-2025 - SPRING - Principles of Management

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An

employee of a fellow manager at your company has been struggling recently at

work. The employee has asked the manager (Rory) to talk about it with him. Rory

knows it is important to handle this conversation well. She has asked a number

of other managers at your company for some tips on how best to handle this

conversation. She has received a lot of suggestions that she then asks for your

thoughts on.

Based

on what you know about

active listening

best practices

, select which of the suggestions below would you

encourage Rory to use

? (Select all that apply)

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Identify

the

three communication channels that are the richest from the following options (worth a ½ point each):

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Your employee is extremely

motivated in their job, yet they are not performing. Based on the performance "equation," this is likely due to either their _________A___________ or the

_________B__________ negatively impacting their performance. (

Please note. order does not matter)

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Name

three (3) examples of nonverbal

communication (worth a ½ point

each):

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As

a manager you are in constant communication with your team for a variety of

purposes. Based on the scenario presented, determine which communication channel

is most appropriate (worth a ½ point)

It is time for you to conduct the annual performance review

for your team. It is complicated process because it

involves input from clients, peers, and of course, yourself as the manager. It is

an important part of each employee’s permanent file as they determine bonuses at the end

of the year and they are used in promotional decisions. Should you write up a

document with the evaluations or just talk to your team in your office?

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You

are a manager at a major athletic-wear corporation. Your employees are

extremely upset and stressed because of a global economic uncertainty. They are constantly being inundated

with information not only from the company regarding the changes being put in

place, but from social media and news sources about the potential of a recession. There

has been information sent by the company that has been misconstrued as it has

worked its way from peer to peer regarding their job security. On top of that,

with the shift of working from home to save on office costs, you know that many are struggling now to

balance childcare responsibilities with their work responsibilities, often

trying to do take on both work and parenting at the same time. Despite some changes you know the

organization is going to have to make, you instead only share with them that

everything will be fine and they just need to keep up the work that they are

presently doing. 

What barriers to effective communication are taking place in

the above scenario? (Select all that apply)

(Hint. There are five)

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You

have recently been promoted to a management role and are noticing that there

does not appear to be a strong bond – or cohesiveness – among your team. You

want to address this by building a more cohesive team. You go to two of your

peers to get their advice on how to do this. Who should you listen to if you

want to successfully build a more cohesive team?

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Identify

the group “quality” at play in the following scenario:

The Pawnee Parks and Rec

department are working on brainstorming for an event to follow up their very

successful Harvest Festival they organized last month. Tom feels that there really isn’t a

reason to put in much effort to think of an event because he knows that if it

fails it won’t reflect directly on him.

This example most likely demonstrates:  

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Indicate

whether the following statement is true or false regarding group and individual

decision-making:

If you are in a

time crunch, it is better to make decisions in a group so that you will 

come up with ideas more quickly.

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Identify the group

“quality” at play in the following scenario:

Gladiators in

Suits Inc.

– a Public

Relations firm – has a small, but mighty team of agents. They are very connected

with one another have very high levels of camaraderie between them. They

share a moral bond and a sense of purpose.

This example most likely demonstrates:

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