Crowdly

"Good morning. This is {Your Name} from {Company}. How may I assist you?"

"Can you talk now"?

The purpose of using a "door opener" in communication is to_____________.

end the discussion politely

encourage the speaker to share more

close the conversation

What does it mean when you hear "the line is busy" during a phone call attempt?

The person is not near the phone.

The call cannot go through because the person is already on another call.

The phone call has been rejected.

What does the phrase "put me through" usually mean during a phone call?

Transfer the call to another person or department

Disconnect the current line and start a new call

Ask the caller to call back later

Paraphrasing what others have said is necessary____________.

to make sure you interrupt others quite well

to make sure you both understand each other.

to hate each other

What is the purpose of leaving a message after a missed call?

To inform the caller that the line was busy

To request a call back late

To ask the caller to hang up

How can you demonstrate active listening during a phone call when you can't rely on body language?

Frequently ask unrelated questions

Provide verbal acknowlegments such as "yes," "I see," or "go on"

Stay silent throughout the call

Which behaviour should be avoided to ensure active listening on a phone call?

Focussing on the speaker's tone and message

Repeating key points to confirm understanding

Preparing your response while the other person is still speaking

Which of the following is a key element of active listening in a phone call?

Interrupting the speaker to clarify some points immediately

Giving verbal cues like "I understand" or "Go on"

Multitasking while the other person is speaking

What is one benefit of not interrupting the speaker?

It shows respect for the speaker and their ideas

✅✨

It allows you to dominate the conversation later

It makes the conversation longer